14 Day Return Form

If you’re not happy about your product, you must send us a notice of cancellation within 14 days of delivery to receive a refund. You will receive a refund only if you have not used or not assembled the product and if the product is returned in the original packaging. Refund will be equal to your purchase price for this product less the return delivery costs and any reductions if product used.

We accept 14 day return as long as you have not used the product and product is returned in the original packaging (i.e. not used, not assembled, packaging in original condition). Refund will be equal to your purchase price for this product less the return delivery costs and any reductions if product used. The return delivery costs are 20% of the selling price of each product with a minimum of $40 per product returned inc GST. Once Alice's Garden receives the item(s), we will refund you the amount paid for the product(s) less the return shipping costs within 14 days or will offer you a credit store valid for 6 months. See more details in FAQ or in T&Cs. Any questions? Contact our customer service team: 1300 827 171 (Low rate calls) or at service@alicesgarden.com.au