COVID-19 : How Alice’s Garden is responding?

Alice’s Garden Team, 31 March 2020

In this new and unexpected environment related to the COVID-19, Alice’s Garden team wanted to update you on what we are doing to maintain a good and safe service level for our clients and for all our stakeholders. Australia is now impacted, so we have made a few changes in our organisation but without disrupting the continuity of our services and offering. Please see main updates for you below.

We remain vigilant with the delivery of your orders

  • Most of our transporters are now adopting contactless delivery approach to minimise physical interactions with our clients
  • Please bear in mind that our transport network strives to do their best to safeguard your well-being

Don’t worry, we’re still delivering

  • Timing may be adjusted for minor delays due to unique circumstances but you will get your order safely
  • Whilst we still offer you some different delivery instruction options, AUTHORITY TO LEAVE remains the most popular in those days
  • If you decide to cancel your order or any item(s) in your order, please notify us ASAP and no charges if items not dispatched
  • Due to context we have extended our return policy from 7 days to 14 days effective 31 March 2020 > details return policy here

Our customer service is still available for you

  • Our team has been working remotely since end March so we are still reachable by chat, phone 1300 827 171 or email at [email protected]
  • Nobody knows for how long this uncertain environment will last, but what we know is that we are still devoted to maintain a level of excellence in our operations while focusing on the well being of our clients, suppliers and of our team

Alice’s Garden Team