Our Customer Service team remains available to answer your questions on 1300 827 171 or

1. Placing your order

1.a. How can I order?

2. Delivery

2.a. How will my items be delivered?

2.b. How does the delivery work for Category 1 for small products?

2.c. How does the delivery work for Category 2 for large products?

2.d. How long does it normally take for my item(s) to be delivered?

2.e. Can I ask for a faster delivery?

2.f. How can I track my delivery?

2.g. Do I have to stay in all day waiting for my delivery?

2.h. Can you deliver the products in the room of my choice?

2.i. Is there any reason why Alice’s Garden may not be able to deliver a product in the room of my choice?

2.j. What is the applicable post codes for FREE Delivery for Metro Area in Sydney, Melbourne and Brisbane?

2.k. How can I calculate the delivery cost of my item(s)?

2.l. Which postcodes can Alice’s Garden deliver to?

2.m. Can you deliver to other countries than Australia?

2.n. Can I delay my delivery?

2.o. Can I change a delivery date that I have already agreed to?

2.p. Can I change my delivery timeslot?

2.q. When I order more than one item, will they all be delivered at the same time?

2.r. My driver was great, how can I say thank you?

2.s Can I get my item(s) delivered on Saturday? 


2.t Can I delay my delivery by a few weeks?

3. 14 day returns and refunds

3.a. Can I cancel my order after I received my item(s)?

YES. If you’re not happy about your product, you must send us a notice of cancellation within 14 days of delivery to receive a refund. The 14 day return policy is applicable for all purchases completed from 1 December 2017. You don’t need to provide a reason. You may simply change your mind. You can unpack and inspect the product properly before making your decision, however ALL GOODS RETURNED MUST BE IN THEIR ORIGINAL CONDITION (i.e. not used, not assembled, packaging in original condition). You are responsible of the goods until they are safely received by Alice’s Garden. We accept no liability for goods lost or damaged in transit back to our warehouse. You will receive a refund only if you have not used or assembled the product and product is returned in the original packaging. Refund will be equal to your purchase price for this product less the return delivery costs and any reductions if product used.

The return delivery costs is the maximum of:

  • 20% of the selling price of each product with
  • OR $50 per product returned including GST
  • OR the delivery cost charged on your order including GST

(i.e. if you want to return two products, 20% return cost will apply on the two products selling prices and minimum of $50 per product returned).

For the product return, our Customer Service Team will organise the collection and delivery to our warehouse. Please contact us at or call our Customer Service Team at 1300 827 171. Alternatively you can return the product yourself to our warehouse located at Erskine Park 2759 NSW.

We will make your refund within 14 days of reception of the goods in our warehouse.

If you don’t want a refund now, you can also decide to get a credit of this amount (refund after deduction of shipping costs) to be used within the next 6 months’ post of your original purchase (invoice date).

3.b Do you accept exchange?

4. Faulty products and warranty

4.a. Is there a manufacturer warranty on the products I have bought to Alice’s Garden?

4.b. I received my products but it is damaged, what should I do?

4.c. I received my products but it is incomplete, what should I do?

5. Payments

5.a. Which payment methods do you accept?

5.b. How can I be confident that my payment data are protected?

6. Admin questions

6.a. What if I forgot my password? If you forget your password, we can email it to your account’s email address. You will just have to

Our Customer Service team remains available to answer your questions on 1300 827 171 or